Sprinklr：2021年客户服务人工智能基本指南报告（英文版）

Customer service and support operations are undergoing a radical shift. Consumers are at the wheel, driving how businessesconnect and engage with their customers. The rise of online, digital, and social channels force companies to step back andre-evaluate their business models across people, processes, and technology. A voice-centric approach to customer service isquickly becoming irrelevant to the growing number of customers who have moved their conversations onto digital channels.Your abili