Thoughtworks：2026年欧洲、中东及非洲（EMEA）保险业关键技术趋势研究报告（英文版）

The Europe, Middle East and Africa (EMEA) insurance industry is at the precipice of a profound and irreversible transformation. This is not an incremental change, but a fundamental rewiring of the sector’s operating model, driven by a powerful convergence of forces: the maturation of enterprise-scale AI, a wave of prescriptive regulation and rising customer expectations for seamless embedded experiences. The era of siloed products and reactive services is over. The future belongs to intellige