Sprinklr：2021年数字客户体验和社交技术行业基准报告（英文版）

Sprinklr’s first Technology Industry Benchmarking Report for Digital UnifiedCXM is a data-driven assessment of how well global technology companies are managing the digital experiences of prospects and customers today. As technology companies continue to face massive disruption and competition, their ability to leverage benchmarking data to track performance against a house of brands, competitors, campaigns — and to use that same data to navigate threats and identify strategic opportunities — is