InMoment：2024年数字时代医院网络的病人获取报告（英文版）

From an operations standpoint, a healthcare organization’s online reputation can be the source of valuable insights. Vocal sentiment from patients after a visit, engagement (or lack thereof) from public-facing channels, and even online reviews can all highlight potential areas of improvement. For instance, a study by U.S. News & World Report showed 84% of patient complaints centered on “non-clinical service issues,” such as billing, communications, or wait times. Closely monitor