全部分类

其他报告

(10w+ 篇文档)

5金币 Universum：2023年人才角色报告（英文版）.PDF

In the upheaval of 2020-2021, one thing remained relatively constant: the hunt for top talent among the world'smost competitive talent brands. A ManP ower study found 77-78% of mid-to-large sized companies struggle tofill critical roles inside...

内容提供方：外唐用户 | 2025-12-19 发布 | 3.89MB | 20 页
5金币 Universum：2023年雇主品牌建设报告（英文版）.PDF

A global economic slowdown is not improving critical talent shortages Research shows talent shortages are at a 17-year high, and 80% of students we surveyed say they are either very confident or somewhat confident about securing a job this year. F...

内容提供方：外唐用户 | 2025-12-19 发布 | 1.61MB | 27 页
5金币 Universum：2022年破解关键人才危机报告（英文版）.PDF

Leading economists expect global economic growth to slow significantly over the next couple of years.*1 During previous downturns talent recruitment and retention has become easier. This time it’s likely to be different. Despite the negative econo...

内容提供方：外唐用户 | 2025-12-19 发布 | 2.17MB | 18 页
5金币 Universum：2022年工作中的幸福报告（英文版）.PDF

As the worst outcomes of the pandemic eased in 2021, a shadow mental health crisis emerged. In the early months of the pandemic, the U.S. Centers for Disease Control reported that symptoms of anxiety disorder increased threefold and symptoms of...

内容提供方：外唐用户 | 2025-12-19 发布 | 1.59MB | 14 页
3金币 Sprinklr：2024年建立一个有弹性的客户体验基础报告（英文版）.PDF

Customers have become more vocal across multiple platforms and expect real-time resolutions and responses from businesses. Even in 2020, studies have already found that 86% of buyers will pay for better CX. It’s no surprise then that CX has transi...

内容提供方：外唐用户 | 2025-12-19 发布 | 1.03MB | 7 页
5金币 Sprinklr：2024年联络中心手册：人工智能优先体验时代（英文版）.PDF

It’s true. 38% of millennial and Gen Z consumers say they want a self-service option, or they’d rather not interact with a brand at all. On the other hand, 83% of contact center leaders believe self-service can meet 20 to 40% of their contact cent...

内容提供方：外唐用户 | 2025-12-19 发布 | 33.51MB | 21 页
5金币 Sprinklr：2024年证明品牌的力量：营销领袖如何最大化LinkedIn在整个营销漏斗中的影响报告（英文版）.PDF

With ongoing economic uncertainty, instability in global markets, and budgets based on proven performance metrics, marketers are feeling the pressure. And while brand building is vital for long-term growth, tying these efforts to ROI has historica...

内容提供方：外唐用户 | 2025-12-19 发布 | 25.69MB | 23 页
5金币 Sprinklr：2024年测量欧洲人工智能驱动的客户体验的回报报告（英文版）.PDF

When CX Network researched the Global State of CX in 2024, as many as 66 percent of our network members said the pressure they are under to prove a return on their investments (ROI) is increasing. Budget constraints and a new generation of AI-powe...

内容提供方：外唐用户 | 2025-12-19 发布 | 5.57MB | 13 页
5金币 Sprinklr：2024年在人工智能时代提升呼叫中心效率的三种方法报告（英文版）.PDF

Generative AI has fast become an integral part of the customer service function and is being deployed to augment agent workflows, eliminate or automate repetitive tasks, and empower agents with recommendations to improve leading KPIs such as respo...

内容提供方：外唐用户 | 2025-12-19 发布 | 3.67MB | 10 页
5金币 Sprinklr：2024年生成式人工智能现状报告（英文版）.PDF

Headlines about generative AI’s transformative potential are unavoidable, but is actual enthusiasm over the technology undeniable? Are contact center leaders certain that generative AI is their pathway to happier agents and customers? More importa...

内容提供方：外唐用户 | 2025-12-19 发布 | 10.68MB | 28 页