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5金币 Talkdesk：2022年如何通过客户旅程改善体验和提升绩效报告（英文版）.PDF

If you’re like most contact center leaders, you have separate platforms or tools to measure voice, chat and IVR. The owner of each typically monitors and optimizes their respective channel, hoping this improves overall performance. But when it comes ...

内容提供方：外唐用户 | 2024-12-24 发布 | 4.75MB | 20 页
5金币 Talkdesk：2022年客户旅程管理报告（英文版）.PDF

Customer journey management focuses on the paths your customers take as they seek to achieve a goal, rather than optimizing single interactions at each touchpoint. It’s a shift in mindset that enables you to not only measure, monitor and optimize ...

内容提供方：外唐用户 | 2024-12-24 发布 | 2.81MB | 29 页
5金币 Talkdesk：2022年如何从个性化到旅程编排报告（英文版）.PDF

Customer journey orchestration is an approach journey-centric enterprises use to improve outcomes in real time. It allows companies to deliver the most relevant actions that reflect the context of each customer’s goals and their overall experience...

内容提供方：外唐用户 | 2024-12-24 发布 | 5.63MB | 24 页
5金币 Talkdesk：2022年零售商分享：如何建立更好的客户关系报告（英文版）.PDF

To continuously maintain and increase profits, retailers need to build brand equity and cultivate customer loyalty. This means staying relevant to their target customers while providing them with easy, empathetic experiences. But customer service ...

内容提供方：外唐用户 | 2024-12-24 发布 | 2.58MB | 13 页
5金币 Talkdesk：2021年如何通过客户旅程改善体验和提升绩效报告（英文版）.PDF

If you’re like most contact center leaders, you have separate platforms or tools to measure voice, chat and IVR. The owner of each typically monitors and optimizes their respective channel, hoping this improves overall performance. But when it com...

内容提供方：外唐用户 | 2024-12-24 发布 | 1.69MB | 20 页
5金币 Talkdesk：2021年追求无缝体验回到基本报告（英文版）.PDF

According to a Wunderman Thompson study, 42% of customers now value a seamless experience as their “top expectation” when interacting with a brand. As Andrew Small, director of digital workplace at BT who was interviewed as part of our research, e...

内容提供方：外唐用户 | 2024-12-24 发布 | 10.78MB | 16 页
8金币 Talkdesk：2021年实用指南构建更好的客户体验转型商业案例报告（英文版）.PDF

Building a business case seems straightforward: Propose a solution, include a clear cost-benefit analysis and outline the implementation. Convince your executive sponsor to sign off and you’re on your way. But nothing in the experience economy is ...

内容提供方：外唐用户 | 2024-12-24 发布 | 7.28MB | 32 页
5金币 Talkdesk：2021年八个由客户旅程推动的联系中心优化用例报告（英文版）.PDF

When your customers need support, they expect to have a great experience no matter which channel they use. The Head of Call Centers at Barmer GEK, a leading German health insurer, said it best: “Our customers increasingly expect to be able to inte...

内容提供方：外唐用户 | 2024-12-24 发布 | 1.12MB | 17 页
5金币 Talkdesk：2021年同理心的商业价值报告（英文版）.PDF

A new paradigm for 21st-century companies In the age of 24/7 social media, Amazon reviews, and online forums where both customers and employees can vent their frustrations and gripes, companies offering a poor-quality experience are quickly punish...

内容提供方：外唐用户 | 2024-12-24 发布 | 2.61MB | 28 页
5金币 Talkdesk：2021年零售业客户体验现状报告（英文版）.PDF

Retailers today are focused on building personalized, seamless and streamlined customer experiences. Nearly three-quarters of C-level executives in the retail industry said that improving customer experience (CX) is one of their short-term goals o...

内容提供方：外唐用户 | 2024-12-24 发布 | 2.95MB | 18 页