英国国家审计署：2026年调节水、能源和宽带以保护处于脆弱情况的消费者报告（英文版）

Water and energy supplies are essential for daily life and public health, and broadband services allow citizens to access a range of services in the modern economy. Yet, millions of people across the UK experience permanent or temporary circumstances that can create barriers to engaging confidently or effectively with these services. These circumstances can increase the risk of detriment to the consumer when things go wrong. 2 Ofwat, Ofgem and Ofcom are the main regulators for the water, ener