cPaasAA：2026年AI语音谁将掌控对话研究报告（英文版）

AI Voice unlocks the “dark data” in calls and extends the ambition of Intelligent Engagement: coordinated, real-time interaction across customers, partners and workforce. Early deployments already show measurable business impact, including operational time savings of 30% or more and booking or conversion improvements of up to threefold in some AI-assisted interactions. As conversations become computable, value shifts away from call volume and towards what is understood, decided and acted on,