ServiceNow：2026年企业人工智能成熟度指数报告（英文版）

When AI spending more than doubles in a single year, the question stops being whether organizations are committed. It becomes whether they’re built for what comes next. To find out, we partnered with ThoughtLab to survey 4,500 executives—and for the first time, 2,000 employees—across 19 countries and 12 industries. We measured AI progress across seven pillars: vision and leadership, management and culture, data modernization, AI governance, talent and skills, AI-enabled workflows, and dr