EY安永：2026年老年群体AI应用研究报告（英文版）

As artificial intelligence (AI) increasingly shapes daily life, ensuring older generations are not left behind is a critical inclusion challenge. This report explores how people aged 60–85 engage with and experience AI, drawing on a global survey of 2,515 respondents across 16 countries, plus expert interviews and focus groups in Japan and India. Findings show older adults are generally less familiar and confident with AI yet remain curious and willing to learn. Only 24% reported bein