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5金币 Talkdesk：2022年数字政府与现代化公民体验的力量报告（英文版）.pdf

Whether it's a customer,employee or constituent, peopleexpect high-quality digital interactions from their governments.They want interactions to be accessible, engaging and seamlessjust like they get from the private sector. And that's ...

内容提供方：外唐用户 | 2024-12-24 发布 | 2.28MB | 16 页
5金币 Talkdesk：2022年客户体验与工作的未来报告-欧洲版（英文版）.pdf

内容提供方：外唐用户 | 2024-12-24 发布 | 1.56MB | 14 页

5金币 Talkdesk：2022年四个步骤-启动金融服务业的衡量之旅报告（英文版）.pdf

Measuring customer experience with Voice of the Customer (VoC) metrics, such as Net Promoter Score (NPS), is considered a best practice for companies of any size. But it has its limitations. Let’s examine three significant reasons why traditional ...

内容提供方：外唐用户 | 2024-12-24 发布 | 4.37MB | 24 页
5金币 Talkdesk：2022年四步启动健康保险测量之旅报告（英文版）.pdf

Measuring customer experience with Voice of Customer (VoC) metrics, such as Net Promoter Score (NPS), is considered a best practice for companies of any size. But it has its limitations. Let’s examine three significant reasons why traditional surv...

内容提供方：外唐用户 | 2024-12-24 发布 | 3.92MB | 23 页
5金币 Talkdesk：2022年七个关键的客户旅程-进行衡量和优化报告（英文版）.pdf

Customer journey management is a proven approach to delivering the seamless experiences your customers demand. Rather than optimizing single interactions at each touchpoint, customer journey management focuses on the journeys customers take as the...

内容提供方：外唐用户 | 2024-12-24 发布 | 10.92MB | 27 页
10金币 Talkdesk：2022年云端接触中心解决方案的内部指南报告（英文版）.pdf

Having technology provided and managed by a third-party away from a customer's premises is not a new idea, with service bureaux and ASPs (application service providers) being around for many years. PBX functionality through Centrex has been av...

内容提供方：外唐用户 | 2024-12-24 发布 | 1.95MB | 87 页
5金币 Talkdesk：2022年如何通过客户旅程改善体验和提升绩效报告（英文版）.pdf

If you’re like most contact center leaders, you have separate platforms or tools to measure voice, chat and IVR. The owner of each typically monitors and optimizes their respective channel, hoping this improves overall performance. But when it comes ...

内容提供方：外唐用户 | 2024-12-24 发布 | 4.75MB | 20 页
5金币 Talkdesk：2022年客户旅程管理报告（英文版）.pdf

Customer journey management focuses on the paths your customers take as they seek to achieve a goal, rather than optimizing single interactions at each touchpoint. It’s a shift in mindset that enables you to not only measure, monitor and optimize ...

内容提供方：外唐用户 | 2024-12-24 发布 | 2.81MB | 29 页
5金币 Talkdesk：2022年如何从个性化到旅程编排报告（英文版）.pdf

Customer journey orchestration is an approach journey-centric enterprises use to improve outcomes in real time. It allows companies to deliver the most relevant actions that reflect the context of each customer’s goals and their overall experience...

内容提供方：外唐用户 | 2024-12-24 发布 | 5.63MB | 24 页
5金币 Talkdesk：2022年零售商分享：如何建立更好的客户关系报告（英文版）.pdf

To continuously maintain and increase profits, retailers need to build brand equity and cultivate customer loyalty. This means staying relevant to their target customers while providing them with easy, empathetic experiences. But customer service ...

内容提供方：外唐用户 | 2024-12-24 发布 | 2.58MB | 13 页

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