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5金币 Talkdesk：2021年IT专业人士的建数据驱动的体验指南报告（英文版）.pdf

In recent years, smart companies have seen significant value from using artificial intelligence (AI) technologies to boost their customer experience (CX) offering. Encouraged by these signs of success, smart companies are now motivated to use AI f...

内容提供方：外唐用户 | 2024-12-24 发布 | 812.4KB | 23 页
5金币 Talkdesk：2021年面向业务用户的指南：数据驱动的客户体验报告（英文版）.pdf

AI comes of age: Putting customers and employees at the heart of data-driven journeys is an article from Economist Impact, sponsored by Genesys. Using a survey of 750 senior customer service, marketing and sales executives worldwide and expert int...

内容提供方：外唐用户 | 2024-12-24 发布 | 812.4KB | 23 页
5金币 Talkdesk：2021年探索人工智能的力量和可能性报告（英文版）.pdf

内容提供方：外唐用户 | 2024-12-24 发布 | 1.58MB | 20 页

5金币 Talkdesk：2021年为什么员工体验是提供客户同理心的关键报告（英文版）.pdf

Peter Dorrington, the co-founder of Anthrolytics, a company that specialises in helping businesses to deliver ‘digital empathy’, believes that the importance of being an empathy-driven business is set to supersede that of being a customer experien...

内容提供方：外唐用户 | 2024-12-24 发布 | 9.07MB | 17 页
5金币 Talkdesk：2021年使数据为AI做好准备报告（英文版）.pdf

Organisations are adopting artificial intelligence (AI) with expectations of creating better and more personalised customer experience. They also want capabilities that will improve employee engagement and reduce overall operational costs. But rea...

内容提供方：外唐用户 | 2024-12-24 发布 | 2.33MB | 13 页
5金币 Talkdesk：2021年现代workforce互动实用指南报告（英文版）.pdf

Employee empowerment has been growing for years, and so have employee expectations. But the COVID-19 pandemic exacerbated changes in workforce engagement. Remote work has removed geographical limitations, giving employees even more options. And bu...

内容提供方：外唐用户 | 2024-12-24 发布 | 2.6MB | 29 页
5金币 Talkdesk：2021年员工队伍规划实用指南报告（英文版）.pdf

There’s been a marked shift in how people work and the COVID-19 pandemic only accelerated those changes. Employees want more flexibility with their schedules and a more fulfilling work life; many are finding that as new job opportunities emerge. B...

内容提供方：外唐用户 | 2024-12-24 发布 | 2.45MB | 27 页
5金币 Talkdesk：2021年数字客户参与买家指南报告（英文版）.pdf

The start of a new decade always brings anticipation and speculation about what events, trends and innovations will define the next 10 years. This one had some surprises in store. The events of 2020 profoundly changed the way we live, work and do ...

内容提供方：外唐用户 | 2024-12-24 发布 | 779.63KB | 23 页
8金币 Talkdesk：2021年经验即服务公共部门的洞察报告（英文版）.pdf

There have been dramatic changes to the ways in which citizens have interacted with the public sector since the beginning of 2020. The effects and aftereffects of the coronavirus pandemic have changed citizens’ needs and therefore the frequency an...

内容提供方：外唐用户 | 2024-12-24 发布 | 5.42MB | 37 页
5金币 Talkdesk：2021年互联的客户体验CX定义了当今品牌的成功报告（英文版）.pdf

Almost half of consumers in the UK say the pandemic has been hard for them—and that it has changed their life completely.In the UK, as well as across Europe, youth have felt the biggest effects of “pandemic life.” Some 54% of UK millennials and 60...

内容提供方：外唐用户 | 2024-12-24 发布 | 2MB | 26 页