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5金币 Talkdesk：2021年采用现代化的客户体验增强前线员工和代理人的能力报告（英文版）.pdf

Ovum conducted a dual survey among customer experience managers and customer-facing employees across seven countries around the world. The surveys examined the role of support teams and how it is changing, the biggest pain points and frustrations ...

内容提供方：外唐用户 | 2024-12-24 发布 | 2.62MB | 20 页
3金币 Talkdesk：2021年5CX趋势报告-接下来的公用事业（英文版）.pdf

Even before the COVID-19 pandemic hit, the utilities industry was being thrust headfirst into a new era of connectivity defined by convenience, innovation and personalisation. Having been spoilt by the likes of Amazon, Apple and other digital-firs...

内容提供方：外唐用户 | 2024-12-24 发布 | 2.87MB | 9 页
8金币 Talkdesk：2020年可持续性报告-共同前进（英文版）.pdf

Genesys enables superior customer service experiences through cloud-based software, innovative artificial intelligence (AI) technology and traditional onpremises offerings. Our vision is Experience as a ServiceSM, which is based on the belief that...

内容提供方：外唐用户 | 2024-12-24 发布 | 13.19MB | 55 页
3金币 Talkdesk：2020年在新常态下提升学生体验报告（英文版）.pdf

The Coronavirus pandemic has made 2020 a year like no other for UK universities. Amid the continued uncertainty of when and how things can ever return to normal, the student experience at university has unquestionably changed. Many students now fa...

内容提供方：外唐用户 | 2024-12-24 发布 | 1.02MB | 9 页
5金币 Talkdesk：2020年客户在零售业的未来体验报告（英文版）.pdf

While customers have to date been fairly forgiving of substandard experiences in light of the business volatility, there is evidence that patience is wearing thin. And those retailers that do not make a sustained effort to improve CX in 2021 will ...

内容提供方：外唐用户 | 2024-12-24 发布 | 4.61MB | 27 页
5金币 Talkdesk：2020年八项考虑因素-卓越的客户互动零售公司如何提供真正以客户为中心的体验报告（英文版）.pdf

As competition for spend intensifies, customer experience (CX) is fast becoming a battleground for retailers. And with lines between physical and digital stores blurring, today’s customers expect seamless, multichannel experiences whether they’re ...

内容提供方：外唐用户 | 2024-12-24 发布 | 3.08MB | 26 页
5金币 Talkdesk：2020年疫情期间客户服务领导力报告（英文版）.pdf

COVID-19 has thrown business strategies into chaos, and customer experience strategies are no different. Indeed, research indicates that nearly all organisations have made major changes to their customer experience strategy as a result of COVID-19...

内容提供方：外唐用户 | 2024-12-24 发布 | 5.46MB | 24 页
3金币 Talkdesk：2020年您的终极聊天解决方案清单（英文版）.pdf

Traditional approaches to chat can make it difficult to engage with online visitors when they need assistance. This results in lost conversion opportunities. Offering automated chats to all website visitors, no matter where they are in their journ...

内容提供方：外唐用户 | 2024-12-24 发布 | 3.7MB | 9 页
5金币 Talkdesk：2020年以云为基础的客户参与应用程序转变客户体验报告（英文版）.pdf

Organizations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, adopting structured and results-oriented digital plans to improve business results. Enhancing customer exper...

内容提供方：外唐用户 | 2024-12-24 发布 | 977.04KB | 17 页
5金币 Talkdesk：2020年客户关系调查-当前的疫情下客户体验的未来报告（英文版）.pdf

Today, all businesses regardless of their size and in all segments need to be competitive and to strengthen their customer relationship: from the most famous brand to the newly-formed SME. One of the first concrete effects of the pandemic has been...

内容提供方：外唐用户 | 2024-12-24 发布 | 351.31KB | 16 页