Talkdesk：2020年在新常态下提升学生体验报告（英文版）

The Coronavirus pandemic has made 2020 a year like no other for UK universities. Amid the continued uncertainty of when and how things can ever return to normal, the student experience at university has unquestionably changed. Many students now face a blended mix of in-person and digital teaching, with recent research 1 showing 98.3% of UK universities planning to deliver blended learning in the new academic year. Seven in ten institutions expect provision to be taught “mostly online”, placin