凯捷Capgemini：从概念炒作到价值落地：2026年零售业AI趋势报告（英文版）

We’ve reached a point in the growth curve of AI and innovation, that it is now only impressive when it delivers value. And delivering value means moving beyond novelty to usefulness, helping a service team clear a surge in calls, enabling a supply chain leader to get a step ahead of a literal storm, or supporting store managers to adjust prices based on local events. But what truly differentiates AI, is not any single use case but its ability to connect the business through them. When applied