印孚瑟斯（Infosys）：2021后疫情时代加快商业银行数字化转型报告（英文版）

Commercial banks faced an unprecedentedyearin 2020-one that underminedhow frms interacted with their corporatecustomers.The industry was built on atraditional foundation of sticky persona!interactions, extensive paperwork,and manual processes.The pandemic'sdisruption forced banks to rethink whatworked well just months earlier and to learnhow to conduct business digitally.

This was not an easy task, for manyreasons.The industry had to navigate newgovernment regulations created to sup