Talkdesk：2024年银行业客户体验调查：行业基准报告（英文版）

The Talkdesk 2024 CX in Banking Survey explores the progress banks and credit unions have made toward delivering more personalized services with artificial intelligence (AI) and unifying customer experiences across communication channels and touchpoints. The goal of the research is to understand the impact of AI-powered customer experience (CX) technology on banking customer service operations. This includes the drivers, benefits, and barriers to implementing an omnichannel strategy that comb